As stated earlier, our busiest time are 10pm EST – 2am EST so you are most likely to be in a queue during these times.We try very hard to answer every chat that comes through, without sacrificing the quality of the current visitors we serve.
Our goal is to help you reduce stress and feel empowered to make healthy decisions.
You will be asked questions regarding your safety, feelings, social situation, and if you have any thoughts of suicide.
They can check whether or not their browser is updated by doing to and that page will inform them of their browser status and recommend what to do moving forward.
Troubleshooting steps: Occasionally this error occurs and if it does, visitors can try to enter another zip code nearby and/or e-mail the Lifeline by using the Contact Us Page( and under 'Type of Question' choose 'Technical Concerns' for further assistance.
Lifeline Chat is a service of the National Suicide Prevention Lifeline, connecting individuals with counselors for emotional support and other services via web chat. A crisis counselor will soon start a conversation with you. To speak to a counselor now, please call the Lifeline at 1-800-273-TALK (8255).
All chat centers in the Lifeline network are accredited by CONTACT USA. Anyone who is depressed, going through a hard time, needs to talk, or is thinking about suicide can use the chat.
If the chat service is not open we encourage you to call the National Suicide Prevention Lifeline at 1-800-273-8255.
If the service appears 'offline' or 'busy', please call Lifeline on 1-800-273-TALK (8255) – we are available 24/7.
All of your communications are securely encrypted from your computer to ours.
If a user is reported to Facebook for posting suicidal content, the content is reviewed by the Facebook Safety Team.
If you need immediate help when you are placed in our queue, please call our hotline 800-273-8255 or go to your nearest emergency room.