But in many cases, the authentication can occur within the network without further input from the customer.
If you have a question about our account verification requirements, you may contact us by dialing 611 from your T-Mobile phone or 1-800-937-8997 from any phone, or you may contact our privacy office by sending an e-mail to [email protected]
When You Visit Us Online T-Mobile is dedicated to providing a robust and easy-to-use online experience at My
When you are done chatting with the support specialist, you have the opportunity to leave feedback for RAINN about your experience with the Online Hotline. User feedback helps us to continuously improve the Online Hotline and offer a service that best fits our users’ needs.
RAINN has taken extensive measures to ensure that your Online Hotline interaction is safe and confidential.
Further account protection with Port Validation This is a free account level feature that adds additional security to port out requests (transferring of your T-Mobile number to another carrier).
It requires that a 6-to-15 digit PIN/passcode you create must also be validated by the new carrier before your number can be ported.
You can feel free to share as much or as little as you like with us. You can take comfort in knowing that RAINN’s Online Hotline support specialists are trained to meet the unique needs of survivors.
They are diverse group of people with different backgrounds and experiences, dedicated to offering support.When You Visit Our Retail Locations When you visit a T-Mobile retail location, you will generally be required to present a valid government-issued photo ID matching the customer’s account information (or that of an authorized user on the account).This verification method is mandated by the FCC for access to most account information, and is designed to protect your privacy.With the exception of T-Mobile Puerto Rico, T-Mobile’s policy is generally not to disclose call detail information (i.e., specific information about the calls you’ve made or received) over the telephone in response to customer-initiated telephone contacts, even if the account has otherwise been verified.If you provide the specifics of a call, however, our representatives are free to discuss the call record with you.When You Access Account Information Directly From Your Mobile Device T-Mobile is also dedicated to providing our customers easy account access through their mobile device(s).