So the question now is: how do we resolve this going forward?After much discussion, we have decided to move the system back to the way it was before -- and fix the messaging to accurately reflect this.
Our intention was to fix an issue with our chat system -- not to alienate a portion of our community!
We value our pay-as-you-go customers just as much as our monthly subscribers -- but by making this change, it certainly didn't look that way.
The feedback has been signficant, and I wanted to write you a quick note to let you know that, as always, we are listening. We did a very poor job of notifying you, our customer community, that this change was coming.
To make matters worse, we completely failed to explain the reasons behind this decision.
-- this is not just the right thing to do, it is actually a legal requirement. But we can drop the restriction that you must have an active subscription.
Once an account is verified as being over 18 years old, that account will remain verified, whether they continue to pay us or not.
Our team is constantly changing these systems, improving them, polishing them, trying to make them better for you.
Sometimes when we make changes, we also make mistakes.
We reserve the right to change things as we deem necessary, even if those changes are unpopular.
Please understand that we consider our player community to be our most important asset... Kings-isle I commend you for doing more than any other game I have ever played has done... I was not affected by this change but commend you yet again for fixing this matter!!! thank you so much *cries*It has been so hard to talk with my friends these past few days.
Financial planning is all about making your money work for you now and in the future.