A letter is mailed to the member’s provider informing the provider of our Asthma Condition Management program.
Mobile app features:• Find a provider• Request your Member ID card• Change your PCP• View your claims and prescriptions• Message Member Services for questions or support• Update your phone number, address and other important member details Download app To get the mobile app, you can download it from Apple’s App Store or Google’s Play Store. Participants will receive personalized text4baby messages during pregnancy and after the baby is born to remind them of appointments and provide education on topics such as the baby’s growth, development, nutrition, well-child visits, and immunizations.
The Promise Program will also provide coverage of long-acting contraception.
There are some services that are covered by Medicaid but not by Aetna Better Health of Louisiana.
Since these services are not covered by our Plan, you don’t have to use our network providers to obtain these services.
Some services need prior approval before you can get them, this is called prior authorization.
All decisions are based on: Check with your Primary Care Provider (PCP) or you can call Member Services at 1-855-242-0802, TTY 711.
We do not reward providers for denying, limiting or delaying coverage of health care services.
We also do not give monetary incentives to our staff to make medical necessity decisions that provide less health care coverage or services.
But, if it’s late at night or you can’t reach your PCP, the nurses can help you decide what to do.