I will never stay there again, nor will I recommend this place to anyone, and I am going to report it to the BBB. I watched you on Undercover Boss you seem like a very genuine and heart filled family guy. Thank you for listening, Alicia Reply Took numerous photos of my room. This was not the first time he has stayed at this establishment but it is most definitely the last.
Apparently, even corporate doesn’t care as I see all of these awful reviews on this site as well!!! Reply Had bad luck in the past staying at quality inn. Dead frog, alive bugs on walls, endless burn holes in blankets and sheets. Through my own experience in the last two hours, I can say the level of professionalism and basic customer service is severely lacking, if not nonexistent.
There are currently over 6000 locations operating under 10 different brand names.
The Choice Hotels corporate office is currently located in Silver Spring, Maryland but will be moving about 20 miles to Rockville in 2013. Staff was helpful with giving location of restaurants and the mall in the area.
Six times they had to go to the desk for assistance because the key cards were not properly working.
Not to mention the condition of the rooms, which were deplorable, absolutely filthy and disgusting.
HE was actually able to make contact with a manager while my boss and I were given the run around, and he came back onto the line to inform me that $20 had been taken from each room and that the manager was going to stand by that.
His platitudes were insincere as was his apology for the poor experiences that we had, as well as the apology (which I can’t help but find insincere) from the manager at the Eugene Comfort Inn.
Tagged as: choice hotels corporate, choice hotels corporate address, choice hotels corporate office, choice hotels corporate office phone number, choice hotels customer complaint desk, Choice Hotels customer complaints, choice hotels headquarters, choice hotels main office Several times, I have taken advantage of the Privilege of getting a free night for 2 stays. I stayed here about 3 years ago and decided to stay again for the holidays. In the morning I went down to the buffet that was provided.
However, the most recent time, I did not get the reward and called customer service. The parking lot was dark at night time needs more light. The pictures on Yelp do not match what was provided today. No fresh fruit, cold food, no coffee, no varity of cereal, bacon soaked in grease and no waffles. I should have paid more dollars for a much cleaner room.
Reply Terrible experience at the Quality Suites on Turkey Lake Rd in Orlando. The towel rack was hanging off of the wall, caulk was missing.. I was charged a non-disclosed ” hotel service fee” a few days later, which the manager said that everyone is charged. After watching Undercover Boss I realized that I was in the wrong business!
She failed to provide me a signed copy of my check out sheet. She actually told me to go ahead and call the better business bureau! I was also disappointed in no discount for military or senior rates. This Message if it gets back to Steve Joyce the CEO of Choice Hotels I would like for you to know that because the owner Anup Patel of this hotel did not pay us for work that was done has left me and my family without any income coming in also not to mention not being able to pay my employees.
Choice Hotels started out in 1939 in Maryland under the name Quality Courts United, a group of 7 motel owners.