Please note: the Health Plan should have the most updated information; therefore, call the Health Plan for accuracy.
Cigna-Health Spring must obey laws against discrimination that protect customers from unfair treatment.
These laws state that Cigna-Health Spring cannot discriminate against customers (treat customers unfairly) because of a person’s race, disability, religion, gender, sexual orientation, health, ethnicity, creed, age, or national origin.
To discuss any breaches of the privacy of our customers, please contact our HIPAA Privacy Officer at 1-860-787-6801.
Cigna-Health Spring customers have the following rights: The right to be treated with dignity and respect Customers have the right to be treated with dignity, respect, and fairness at all times.
We are committed to protecting our customers’ personal information.
Cigna-Health Spring does not disclose customer information to anyone without obtaining consent from an authorized person(s), unless we are permitted to do so by law.Customers can also call the Office for Civil Rights at 1-800-368-1019 or TTY/TDD 1-800-537-7697, or the Office for Civil Rights in their area for assistance.The right to the privacy of medical records and personal health information There are federal and state laws that protect the privacy of customer medical records and personal health information.The Centers for Medicare and Medicaid Services (CMS) retroactively terminates customers for various reasons.When this occurs, Cigna-Health Spring’s claim recovery unit will request a refund from the provider.If customers need help with communication, such as help from a language interpreter, they should be directed to call Customer Service.